ENGWE L20 Electric Bike

Returns Policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.
To be eligible for a refund, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can chat with us or mail us at support@pogocycles.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Unfortunately we wont be able to pay for the return but we will be able to ship the new item free of cost
You can always contact us for any return question at support@pogocycles.com.

Damages and issues : Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Please don't open the packaging and drive the scooter/bike if there are issues with it as we wont be able to accept returns of used items.
Exchanges : The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exceptions :
Unfortunately gift cards cant be refunded
Refunds : We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus the initial shipping cost ,restocking fee and transaction charges. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that the manufacturer reserves the right of refund. If they find that product has been used , or not in the same condition as sent, they will refuse the refund
Cancellations : A fee of 20 euros or total transaction charges (which ever is higher) would be charged for cancellation. If the item is already shipped and package returned total shipping would be charged(depending on weight of goods)

Shipping

We usually deliver within 5-10 working days.
• The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days

Delivery of goods to certain areas may be affected due to the coronavirus (COVID-19) epidemic. For any queries, please chat with us

Kindly note that the shipping guide is for reference only. The shipping time are calculated by using business days and delays maybe caused by force majeure, natural disasters, inclement weather, public holidays, and factors out of our control.
Customers will be notified about the shipping status via email after the package been dispatched. And customers also can track the order through the button Order Status.
Reminder: The estimated shipping time is a general guide and does not apply to certain remote areas.

Note:
• The shipping time mentioned in the guide does not include the processing time of the order. Order processing time usually takes 1-3 business days
• The delivery guide does not apply to certain selected remote locations.

🚚 Shipping - Free shipping on all orders to anywhere in UK and Europe. 7-15 business days delivery time.
💝 Return & Refund Guarantee - 30 Days Hassle Free Returns & 12 Months Warranty. Please refer to t&C .
📞 Customer Support - Please email us at support@pogocycles.com. Our support team will reply within 8 hours.

*Accesories shown in the pictures may be optional or available to buy seperately

*All bikes are water resistant. For extra protection do cover your screens with plastic sheet to avoid water ingress when driving in rain

After brexit most items come with 2 pin plug We try to send adapter but sometimes it doesn't come. We will reimburse upto 5 pounds for the same.

*Product specifications like battery are directly mentioned by manufacturers and they are under optimum test conditions, they may vary with external factors like weight ,speed, wind and road conditions